Job Description: Dispatcher

100% in office position Portland, Oregon. Not a remote position.

Overview:

The dispatcher is responsible for ensuring on-time performance and optimum

vehicle utilization through efficient routing based on scheduled times and pickup

locations. To perform this job successfully, an individual must be able to perform

each essential duty satisfactorily. Reasonable Accommodations may be made to

enable qualified individuals with disabilities to perform the essential functions.

Professionally communicate with Customers, Operators, Dispatchers, and

Management team to ensure a smooth-running dispatch operation.

Key Responsibilities:

• Create and monitor route development and performance based on passenger

trip reservation. The goal of a dispatcher is to maximize on-time service

delivery based on trip scheduled times, trip pick-up times, trip destination

times, minimize passenger ride times, vehicle capacity management,

Operator hour of service, meal/rest break requirements and response to

vehicle break downs, accidents and passenger and general public service

interruptions.

• Monitor on-time performance using scheduling system tools, taking

mitigating actions and communicating changes to both Operators and

passengers as required.

• Take incoming calls for new reservations. Below is a list of possible

reservation types and is not meant to be an all-inclusive list. Additional types

of reservations may occur.

• Use tools to find addresses, quote fares, use computer aided navigations

tools and assist Operators in locating addresses. Can read a map, and make

necessary changes as needed.

• Keep the Supervisors, management and customer service teams apprised of

service disruptions.

• Follow Company/System SOP’s for management or other critical incident

response

• Communicate to passengers, Operators and other operational support staff in

a way that is always professional and respectful.

• Answer all customer and or operator/driver inquiries/problems in a quick and

efficient manner.

• Maintain proficiency in all Trapeze PASS scheduling/dispatching functions and

tools.

• Confirms all no-shows in accordance to system no-show SOP’s

• Handles all run deviation requests in a timely manner

• Monitors available, unavailable, inbound, outbound, soon-to-clear vehicles to

ensure proper coverage for available business.

• Informs oncoming shift and relief dispatchers, lead dispatcher, operations

supervisors of all important information

• Maintain excellent attendance including availability to work shifts on

weekends, early morning, late night or on holidays.

• Adhere to all policies and procedures including Transdev’s DOT Drug and Alcohol policy.

• Other duties as assigned.

Education, Licensing, and Certifications:

• High school diploma, general education degree (GED); some college, degree

preferred

Experience:

• Two years of experience in dispatch, customer service, or related experience.

Skills and Knowledge Required:

• Be able to build trust, value others, communicate effectively, drive execution,

foster innovation, focus on the customer, collaborate with others, solve

problems creatively and demonstrate high integrity. Maintain highly

professional demeanor during all interactions with Operators and Customers

including during times of high stress and limited resources.

Preferred Skills:

• Maintain professional internal and external relationships that meet company

core values.

• Adheres to all company policies, procedures and business ethics codes and

ensure that they are communicated and implemented within your

department.

• Proactively establish and maintain effective working team relationships with

all support departments.

• Maintain a positive attitude.

• Must be able to multi-task in a fast-paced environment with limited

resources.

• Demonstrate ability to interact and cooperate with all company employees

and departments

• Ability to handle multiple and changing priorities.

• Ability to work effectively, independently, and in a team environment.

• Excellent communication skills verbal and written with the ability to prepare

and submit reports.

• Excellent computer skills: Excel, Word, Trapeze, and Outlook.

Work Schedule:

Full -Time. Requires flexibility in working days and hours including working nontraditional business hours such as early mornings, evenings, weekends, and holidays.

Pre-Employment Requirements:

• Background check

• DOT Drug and Alcohol Testing required

Physical Requirements:

• Occasionally standing, walking, squat/kneel, bend, reaching above shoulder

• Constantly sitting

• Frequent reaching outward

• Lifting of 10lbs or less (occasionally)

• Lifting over 11lbs - 20lbs (occasionally)

• Working in work environment that requires multiple people talking in close

proximity using two-way radio/communication systems, telephone, video and

other commuter aided communication systems.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple

modes of transit in North America, including bus, rail, streetcar, paratransit, and

shuttle services. Transdev is committed to being the trusted partner of cities and

transit authorities through quality execution and innovations in mobility. Its parent

company, Transdev Group, is a leading global operator and integrator of mobility

operating in 17 countries and provides passengers every day the freedom to

connect to what they care about in their cities. www.transdevna.com

The above statements are intended to describe the general nature and level of work

being performed by people assigned to this classification. They are not intended to

be construed as an exhaustive list of all responsibilities, duties, and skills required

of personnel so classified.

The physical demands described here are representative of those that must be met

by an employee to successfully perform the essential function upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all

qualified applicants. Applicants will receive fair and impartial consideration without

regard to race, sex, color, national origin, age, disability, veteran status, genetic

data, gender identity, sexual orientation, religion or other legally protected status,

or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without

restrictions for any employer at any time; be able to pass a drug screen and

background check.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 2428

Pay Group: EB6

Cost Center: 423

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.